#Car Accident Rentals
#Accident Vehicle Replacement
#Melbourne Trusted Accident Vehicle Replacement
Check yourself for injuries. Refrain from rushing out of your car to confront the other person.
If someone is injured or trapped call Triple Zero (000) and assist if safe. Ensure you and passengers yourself are in a safe location away from traffic..
Exchange information such as name, license plate number and registration details with the other parties involved.
Take images of the scene, including all sides of the damaged vehicle and be mindful of traffic and other dangers
Give Flexi Drive Rentals a call on
03 8698 888 to set up a like-for-like car!
Accidents Happened
We’ll help you
If you’ve been involved in a car accident that wasn’t your fault, you can request a replacement vehicle by calling us at 03 8698 8888. We’ll guide you through the process and ask for the necessary details to assess your claim.
Should you application are missing some required information, our team may follow up with you to collect any additional details needed.
Assessment
After receiving your not-at-fault car hire request, our team will assist in getting you back on the road as soon as possible. We generally aim to approve applications within 24 to 48 hours once all required information is submitted. If your vehicle is undrivable right after the incident, we may be able to arrange delivery of a replacement car directly to the accident location.
WHAT DO YOU NEED TO KNOW?
In Australia, ‘not-at-fault’ drivers involved in motor vehicle collisions are entitled by law a ‘like-for-like’ replacement vehicle whilst their vehicle is undergoing repairs.
Vehicle Delivery
Once your application is approved, we’ll arrange a delivery date for your replacement vehicle and provide you with the necessary documents for signing.
A team member will meet you at a location that works best for you—whether that’s your home, workplace, or repair shop—to hand over the vehicle.
Kindly note, we will collect your credit card details as a precaution, in case any charges arise at the end of the hire period.
WHAT ARE YOU ENTITLED TO?
If your vehicle is non-repairable and you’re ‘not-at-fault’, you’re entitled to a rental vehicle for a reasonable time to buy a replacement.
This lets you drive a rental until you’re compensated for your ‘Total Loss’ (write-off)
Vehicle Return
While the replacement vehicle is in your care, you’re responsible for covering fuel expenses, toll charges (including any admin fees), and any traffic or parking fines along with their associated administrative costs—just as you would with your own vehicle.
Once your car has been repaired or you’ve received your insurance settlement, Flexi Car Rental will coordinate a convenient time and location with you to collect the replacement vehicle.
As the Not At-Fault party, you would not be liable for covering any of our hire costs as long as you have provided the correct information to our team and followed all terms and conditions listed on our paperwork when accepting possession of the replacement vehicle.
At times, the At-Fault party insurer may make it difficult to claim charges. If we request your assistance this may come in the form of vehicle registration documents, licence copies, or in some cases appearing in a court setting, undertaking legal proceedings in the name of the renter against the third party.
As long as you fulfill all terms and conditions set out by our team, you will not be liable for the rental costs or legal/recovery fees involved in the process.
3RD Party Rentals is an independent accident replacement vehicle company that acts on the request of the Not At-fault party. We have no relationships with any insurance providers within Australia.
You can utilise the replacement vehicle provided by our team for either the duration of the repairs to your vehicle or until you have received payment for the total loss of your vehicle.
You are entitled to a vehicle that is considered “like for like”, meaning that you would be able to accept a vehicle of a similar size with the closest features and functions of your own.
